What is the status of my order?
Once you have placed your order, we will send you an email confirming your order that would include your order number.
Once your order is shipped, we will send you another email to confirm you the expected delivery date.
Can I Change my Order?
We can only change orders that have not been processed for shipping yet.
Once your order has been processed for shipping, shipped, or delivered, we cannot accept any edits to your order.
To make changes to your order, please contact us as soon as possible.
Do you accept bulk order?
Yes, we do accept bulk orders. Contact us for bulk ordering and pricing.
Do you sell to retailers?
If you are a retailer, you can still buy products from our website and sell it at your store, however for retailers; we recommend contacting us before placing an order as your order may qualify for bulk pricing.
What payment methods do you accept?
You can purchase on our website using a debit or credit card and any other payment method such as Google Pay or Apple Pay as listed on our website.
Is my card or payment information secure?
We process all payments using Shopify’s secure payment gateway. You credit/debit card information is 100% safe.
Where do you ship?
We ship worldwide
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 72 hours to process it for delivery.
When will I receive my order?
You will receive your items in approximately 11-18 days after placing the order.
Do you accept returns
We do accept returns with respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made as per our Returns and Refund policy
To ask for a return, please contact our support using our helpdesk.
Can I exchange an item?
We do accept exchanges, and they follow the same conditions as returns In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Do you have physical stores?
We currently do not have any physical stores under our brand name. Our corporate office is located at AIG Centre, Plaza Level, 41 Shortland Street, Auckland, 1010, New Zealand
Is there a warranty?
We guarantee all of the product sold by us to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made as per our Returns and Refunds Policy
If you have a return or exchange request resulting from a defective item, please reach out to our support for more information on how to proceed.