REFUNDS & RETURNS
Under the Consumer Guarantees Act and Fair-Trading Act, we provide our customers with a privilege to return and/or exchange the product.
Refunds and Exchanges are only applicable in the following scenarios:
- Wrong Product Received.
- Damaged Product Received.
- Faulty product received. Not performing function or usable as per specifications.
Our Policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Please refer to the Consumer Guarantees Act 1993 for full details by clicking the following link:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Once we confirm the refund, we advise you to wait for a minimum period of 5 working days before contacting us to get the status of the refund. If you haven’t received the refund, in 5 working days after getting our confirmation, we advise you to contact your bank or credit card company, before contacting us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items only in case of customers who received faulty, damaged or incorrect product.
To request a refund or exchange of your product, contact us by email first. Once your request is approved, you would be required to send the item to any of our address listed on the contact us page.
Shipping costs in case of refunds & exchanges are to be beard by the customer and are non-compensate and non-refundable. In the case of the customer receiving an incorrect product, we will bear the shipping costs.
In case of exchange, the shipment time frame may depend on your location and postal service.
For orders exceeding $500, we always recommend using a traceable parcel & purchasing shipping insurance.
We cannot guarantee that we will receive your returned item, so we recommend using reliable postal our courier service.